Return and Refund Policy

Home Return and Refund Policy

Return and Refund Policy

At Le Rouge Perfumes, we strive to ensure customer satisfaction. This Return and Refund Policy explains the terms under which returns, exchanges, and refunds are handled for purchases made through our website, lerougeperfumes.com.

1. Returns

1.1 Eligibility for Returns:

Products must be unused, unopened, and in their original packaging.
Returns must be initiated within [insert time frame, e.g., 14 days] of the delivery date.

1.2 Non-Returnable Items: The following items are not eligible for returns:

Products marked as "Final Sale."
Items that have been opened or used.
Gift cards and promotional items.

1.3 Return Process:

Contact our customer support team at info@lerougeperfumes.com or +971 56 533 5888 to request a return.
Provide your order number and reason for return.
Once approved, you will receive instructions on how to return the product.

1.4 Return Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method for your return.

2. Refunds

2.1 Refund Eligibility:

Refunds are issued for eligible returns once the returned item has been inspected and approved.
Original shipping charges are non-refundable unless the return is due to our error.

2.2 Refund Process:

Approved refunds will be processed within [insert time frame, e.g., 5-7 business days] of receiving the returned item.
Refunds will be issued to the original payment method used during the purchase.

2.3 Partial Refunds: A partial refund may be granted in the following cases:

The product is not in its original condition.
Items are returned after the eligible return period but approved as an exception.

3. Exchanges

3.1 Exchange Policy:

Exchanges are allowed for items of the same value or higher (with the price difference paid).
To initiate an exchange, contact us at info@lerougeperfumes.com.

3.2 Exchange Process:

Follow the return process outlined above.
Once the original item is received and inspected, the replacement will be shipped.

4. Damaged or Defective Items

4.1 Reporting Damages:

If you receive a damaged or defective product, notify us within [insert time frame, e.g., 48 hours] of delivery.
Provide photos of the damaged item and packaging for verification.

4.2 Resolution: