Billing and Shipping Policy

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Billing and Shipping Policy

At Le Rouge Perfumes, we aim to provide a seamless and transparent shopping experience. This Billing and Shipping Policy outlines the terms and processes related to payments, order processing, and delivery of products purchased through our website, lerougeperfumes.com.

1. Billing Policy

1.1 Payment Methods: We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, etc.)
Online payment gateways (as listed during checkout)
Cash on Delivery (where applicable)

1.2 Payment Security: All payments are processed through secure and encrypted payment gateways to ensure the safety of your personal and financial information.

1.3 Pricing and Taxes:

All prices are listed in [currency, e.g., AED].
Applicable taxes and fees, if any, will be displayed during checkout.

1.4 Billing Information: Customers are responsible for providing accurate and complete billing information. Orders with incorrect details may result in delays or cancellation.

1.5 Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email containing the order details and invoice.

2. Shipping Policy

2.1 Shipping Methods and Charges:

We offer multiple shipping options to suit your needs, which will be displayed during checkout.
Shipping fees vary based on the delivery location and selected shipping method.

2.2 Processing Time:

Orders are processed within [insert time frame, e.g., 1-2 business days] of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.

2.3 Delivery Time:

Estimated delivery times depend on the shipping method and destination and will be communicated during checkout.
Delays caused by unforeseen circumstances, such as weather or courier issues, are beyond our control.

2.4 Delivery Areas: We deliver to most locations within the UAE. For international shipping, please check availability during checkout or contact us at info@lerougeperfumes.com.

2.5 Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the shipment’s progress.

2.6 Ownership and Risk: Ownership and risk of loss transfer to the customer upon delivery of the product.

3. Failed Deliveries and Returns

3.1 Failed Deliveries: If delivery fails due to incorrect address details or unavailability of the recipient, additional charges may apply for re-delivery.

3.2 Returns Due to Delivery Issues: Orders returned to us due to delivery issues may be reshipped at the customer’s expense. Refunds for undeliverable items will exclude shipping fees.

4. Contact Us

For questions or assistance related to billing and shipping, please contact us: